Faq
Frequently Asked Questions
Orders & Payments
How can I place an order?
Simply browse our selection of Mice, Headphones, and Controllers, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets. All transactions are processed securely.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please email us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Shipping & Delivery
What are your shipping options and costs?
We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and the weight of your order. Free standard shipping is available on orders over $75.
How long does delivery take?
Standard shipping typically takes 5–10 business days within the continental US. Expedited shipping options are available for faster delivery. International orders may take 10–20 business days depending on customs.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and in like-new condition. To initiate a return, please email [email protected] with your order number and reason for return.
How do I exchange a product?
If you need a different size, color, or model, please return the original item for a refund and place a new order. This ensures the fastest processing.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. In such cases, we will provide a prepaid return label.
Product Support
Are your products compatible with all devices?
Our Mice, Headphones, and Controllers are designed to be compatible with most modern PCs, consoles, and mobile devices. Please check the product description for specific compatibility details.
Do your products come with a warranty?
Yes, all AstronYard products include a 1-year limited warranty against manufacturing defects. For warranty claims, please contact us at [email protected] with proof of purchase.
How do I troubleshoot a technical issue?
For troubleshooting tips, please visit the product page or email our support team at [email protected]. We are happy to assist with setup or performance issues.
Account & Privacy
Do I need an account to shop?
No account is required. You can place an order as a guest. All order-related communications will be sent to your email address.
How is my personal information protected?
We take your privacy seriously. All personal and payment data is encrypted using industry-standard SSL technology. We do not share your information with third parties for marketing purposes.
Still Have Questions?
If you didn't find the answer you were looking for, please feel free to reach out to us via email at [email protected]. We aim to respond within 24 hours on business days.