Refund policy
At AstronYard, we are committed to ensuring your satisfaction with every purchase of our Mice, Headphones, and Controllers. Please review our refund policy below for a smooth experience.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
The following items are not eligible for refunds:
- Products damaged due to misuse, neglect, or unauthorized modifications.
- Items with missing serial numbers or tampered seals.
- Software or digital content once activated or downloaded.
- Gift cards or promotional items.
Return Process
To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide a return authorization and shipping instructions. You are responsible for return shipping costs unless the item is defective or incorrect.
Refund Timeline
Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 5–10 business days and credited to your original payment method. Please allow additional time for your bank or payment provider to post the funds.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at [email protected]. We will arrange a replacement or full refund, including return shipping costs.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, email us at [email protected] for assistance.
Contact Us
For any questions or concerns regarding this policy, please reach out to our support team via email at [email protected]. We are here to help.