Shipping policy

Shipping Policy

At AstronYard, we are committed to delivering your Mouse, Headphones, and Controllers with care and efficiency. This policy outlines our standard shipping practices to ensure a transparent experience.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is available for all orders placed on our website.

Shipping Costs

Shipping fees are calculated based on the total weight and dimensions of your order, as well as the destination address. Please note that free shipping is not available for any orders. The exact shipping cost will be displayed at checkout before you complete your purchase.

Processing Time

Orders are processed within 1–2 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

Delivery Time

Standard Shipping typically delivers within 5–10 business days, depending on your location. Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or weather conditions.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your package’s progress. If you do not receive tracking information within 3 business days of shipment, please contact us at [email protected].

Shipping Restrictions

We currently ship to most countries and regions. However, some remote areas may experience longer delivery times. If your address is not serviceable, we will notify you promptly and provide a full refund.

Lost or Damaged Packages

If your package is lost or arrives damaged, please reach out to [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.

Contact Us

For any questions regarding your shipment, please email [email protected]. Our team is here to assist you.